Terms and Conditions of Service

Acceptance of Terms

By accessing and using aixigalexoniq's financial planning services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

Service Description

aixigalexoniq provides subscription-based financial planning consultations and analytical reviews. Our services include personalised consultations, financial analysis, and ongoing support to help clients better understand their financial situations and options.

Eligibility Requirements

To use our services, you must meet the following requirements:

  • Be at least 18 years of age and legally capable of entering into contracts
  • Provide accurate and complete information about your financial situation
  • Reside in Australia or have Australian financial interests requiring local expertise

Your Responsibilities

As a client, you agree to:

Provide accurate, complete, and timely information for effective financial planning
Maintain the confidentiality of your account information and login credentials
Use our services only for lawful purposes and in accordance with these terms
Notify us promptly of any changes to your financial situation or contact information

Prohibited Uses

You may not use our services for any of the following purposes:

  • Any unlawful activity or violation of applicable laws and regulations
  • Attempting to gain unauthorised access to our systems or other users' information
  • Distributing malicious software or engaging in activities that could harm our platform
  • Using our services to provide financial advice to third parties without proper authorisation

Intellectual Property Rights

All content, materials, and intellectual property on our platform remain the property of aixigalexoniq. You may not reproduce, distribute, or create derivative works without our express written permission.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions. Privacy Policy

Payment Terms and Conditions

Our subscription-based pricing structure includes the following terms:

  • Monthly subscription fees of $250 AUD are payable in advance
  • All prices include GST where applicable and are subject to change with 30 days notice
  • Payment is due on the same date each month from your initial subscription date

Service Termination

Either party may terminate the subscription with 30 days written notice. Upon termination, you will retain access to services through the end of your current billing period.

Service Disclaimers

Our consultations provide general guidance and analytical reviews based on information you provide. This does not constitute specific financial advice tailored to your individual circumstances.

We provide our services on an "as is" basis without warranties of any kind, whether express or implied.

Limitation of Liability

To the maximum extent permitted by Australian law, aixigalexoniq's liability for any claims arising from our services is limited to the amount you paid for services in the 12 months preceding the claim.

Indemnification

You agree to indemnify aixigalexoniq against any claims, damages, or expenses arising from your use of our services or violation of these terms.

Alternative Dispute Resolution

Any disputes arising from these terms or our services shall be resolved as follows:

Binding Arbitration

Disputes shall be resolved through binding arbitration in accordance with Australian commercial arbitration rules:

  • Arbitration proceedings will be conducted in Melbourne, Victoria
  • The arbitrator's decision shall be final and binding on both parties
  • Each party shall bear their own costs unless otherwise determined by the arbitrator

Alternative Dispute Resolution

Before initiating formal proceedings, we encourage resolution through industry dispute resolution services.

Eligible complaints may be referred to the Australian Financial Complaints Authority for independent resolution.: Australian Financial Complaints Authority

Governing Law and Jurisdiction

All matters relating to this website and our services shall be governed by the laws of Australia and the state/territory where our services are provided.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and aixigalexoniq regarding our services.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective 30 days after posting to our website, and continued use constitutes acceptance.

Contact Information

For questions about these Terms and Conditions, contact us at contact@aixigalexoniq.com or +61 805-181-317.

Email: contact@aixigalexoniq.com

Phone: +61 805-181-317

Address: Level 15, 123 Collins Street, Melbourne VIC 3000

Last Updated: September 2, 2025

Effective Date: September 26, 2025