Privacy Policy and Data Protection

Introduction

aixigalexoniq is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, and safeguard your data in accordance with Australian Privacy Principles and applicable privacy laws.

Information We Collect

We collect personal information when you interact with our services, including:

• Contact information such as name, email address, and phone number
• Financial information relevant to planning consultations and services
• Communication records including consultation notes and correspondence
• Technical information about your use of our website and services

How We Use Your Information

We use your personal information for legitimate business purposes including:

• Providing personalised financial planning consultations and services
• Communicating with you about your account and our services
• Improving our services based on feedback and usage patterns
• Complying with legal and regulatory obligations

Legal Basis for Processing

We process your personal information based on several legal grounds:

Primary Legal Basis: We process your data on the basis of consent, legitimate business interests, and contractual necessity.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information with trusted service providers who assist us in delivering our services, subject to strict confidentiality agreements and privacy protections.

Data Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure storage systems, and regular security assessments.

Data Retention Policy

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Financial planning records are typically retained for seven years in accordance with regulatory requirements.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information:

• Access - Request copies of your personal information we hold
• Correction - Request correction of inaccurate or incomplete information
• Erasure - Request deletion of your personal information in certain circumstances
• Portability - Request transfer of your data in a structured format where feasible

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and understand how visitors use our website.

For detailed information about our cookie practices, please see our Cookie Policy. Cookie Policy

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18 without appropriate parental consent.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes and post the updated policy on our website.

Contact Us About Privacy

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact our privacy officer at contact@aixigalexoniq.com or +61 805-181-317.